Privacy policy

Deal on Property is operated by Step To Soft Pvt. Ltd. (“we”, “us”, “our”), a company registered in India at Module-21, Asansol Webel IT Park, Asansol-713304, West Bengal. For privacy questions, the data controller is reachable at dealonproperty2@gmail.com.

We collect data in four ways:

• You give it to us — name, email, phone, profile information when you sign up, list a property, save a favourite, or send an inquiry.
• Identity verification (KYC) — if you choose to get verified, we collect the government-issued ID document you submit and a live selfie captured with your camera. These are used solely to confirm your identity and combat fraud, and are reviewed by our team. You can use the marketplace without verifying; verification is required only to publish a listing as a verified owner.
• We collect it automatically — IP address, device and browser information, the pages you visit, and aggregated usage analytics. We use cookies and similar technologies for this. In our mobile app, with your permission, we use your approximate or precise location to show listings near you, and access your camera and photo library so you can upload property photos and complete verification.
• From third parties — our payment processors (Razorpay and Stripe) confirm transactions and may share limited billing details.

Our Android and iOS apps request the following device permissions. Each is optional, used only for the stated purpose, and can be revoked any time in your device settings:

• Camera — to capture a live selfie for identity verification and to take property photos.
• Photos / media — to let you upload property images and ID documents from your gallery.
• Location — to show listings near you. We do not track your location in the background.

We do not sell device-collected data, and we do not use it for advertising. Verification media (ID and selfie) is retained only as long as needed to review and substantiate your verified status, and you may request its deletion at dealonproperty2@gmail.com.

We use the information we collect to:

• Run the marketplace — show listings, route inquiries, process payments.
• Verify accounts and listings, prevent fraud, and enforce our Terms & Conditions.
• Send transactional emails (welcome, listing approved, inquiry received) and, with your consent, marketing emails you can unsubscribe from in one click.
• Improve the product — anonymized analytics on what works and what doesn’t.

We do not sell your personal information. We share it only in three cases: with service providers we use to run the platform (hosting, email delivery, payment processing); when required by law or to protect our rights; and with your explicit consent (for example, when you submit a property inquiry, your name and message are shared with the owner).

We use a minimal set of cookies for authentication, security, and analytics. See our Cookie Policy for the full list and your options.

Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict its processing. To exercise any of these, write to dealonproperty2@gmail.com — we’ll respond within 30 days.

We retain account data for as long as your account is active and for a reasonable period after closure for legal, audit, and dispute-resolution purposes. Listings are kept while published and archived for 12 months after deletion. Payment records are retained per applicable tax law.

You can request deletion of your account and personal data at any time — from the mobile app (on the sign-in screen, “Request account deletion”) or by writing to dealonproperty2@gmail.com. When you request deletion:

• Your account is immediately deactivated and hidden from you and from our staff, and is scheduled for permanent deletion.
• You have a 7-day grace period to change your mind — simply log back in within 7 days and your account is fully restored. After 7 days the deletion is permanent and a new sign-up starts a fresh account.
• We soft-delete rather than erase the record outright: as required by applicable Indian law, we may retain a minimal copy strictly for legal, tax, audit, and dispute-resolution purposes. It is no longer visible or usable inside the app and is accessed only where the law requires it.

Deal on Property is not intended for users under 18. We do not knowingly collect data from minors. If you believe a child has provided us their information, please contact us and we’ll delete it.

Our infrastructure is hosted in multiple regions. By using the platform you consent to the transfer of your information to countries that may have different data-protection laws than yours. We use standard contractual clauses where applicable.

We may update this policy from time to time. The “last updated” date at the top reflects the most recent change. Material changes will be notified by email or in-app banner before they take effect.

Questions, requests, or concerns: dealonproperty2@gmail.com. For everything else, see our Contact page.